Privacy Policy
The Expert Locals LLC ("Company", "we", "us", or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website www.theexpertlocals.com or utilize our digital marketing, web development, SEO, and consulting services.
1. Information We Collect
We collect personal information that you voluntarily provide to us when inquiring about or utilizing our B2B digital services, including:
- Contact Data: Name, business name, email address, phone number, and physical billing/shipping address.
- Payment & Transaction Data: Invoicing details, billing address, and transaction histories processed securely via third-party merchant processors (e.g., Stripe). Note: We do not directly store credit card numbers or raw payment credentials on our servers.
- Technical & Usage Data: IP address, browser type, operating system, and website usage statistics collected automatically via standard cookies and analytics tools.
2. How We Use Your Information
We use collected information to:
- Provide, execute, and bill for ordered B2B digital services (such as custom web development, GMB/AEO optimization, design, and ad management).
- Issue custom proposals, invoices, and payment confirmations.
- Provide responsive customer support and communicate service updates.
- Comply with legal obligations, prevent fraudulent transactions, and resolve disputes.
3. Information Sharing & Third-Party Service Providers
We do not sell, rent, or trade your personal information. We only share information with trusted service providers necessary to operate our business:
- Payment Processors: Transaction details are securely transmitted to payment processors (e.g., Stripe) to facilitate billing, fraud protection, and chargeback resolution.
- Hosting & Infrastructure: Encrypted client communications and site assets are hosted on secure enterprise cloud infrastructure.
- Legal Compliance: We may disclose information if required to do so by law, court order, or governmental regulation.
4. Data Security & Retention
We implement industry-standard administrative, technical, and physical security measures to safeguard your personal data. We retain client account data only for as long as necessary to fulfill the purposes outlined in this policy or as required by financial record-keeping laws.
5. Your Data Rights
Depending on your jurisdiction, you have the right to request access to, correction of, or deletion of your personal information. To exercise any of these rights, please contact our support team.
6. Contact Us
If you have questions or concerns regarding this Privacy Policy or our data practices, please reach out to us:
- Company Name: The Expert Locals LLC
- Email Support: support@theexpertlocals.com
- Phone Number: (307) 263-1565
- Operating Address: 30 N Gould St, Suite 66516, Sheridan, WY 82801, USA
- Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM EST
The Expert Locals LLC Legal Department
If you have any questions or require clarification regarding these terms, please contact our legal compliance team directly.